Understanding Hospitality and Tourism Students' Emotional Intelligence Performance in the E-learning Environment: A Delphi Approach

The COVID 19 pandemic has forced educators and students to embrace e-learning. It has become urgent that educators expedite their efforts in establishing criteria to assess the overall effectiveness of e-learning, in which student emotional intelligence (EI) cultivation and development play an increasingly centric role. However, a survey of the current literature shows that EI in e-learning appears to have received little attention. This study was thus designed to help fill this research void. Specifically, it set out to understand typical hospitality and tourism students' EI behaviors in the e-learning environment. To achieve this goal, this study applied a two-round Delphi approach. The findings show that in the e-learning environment, students commonly exhibit high self-awareness, low self-management, low social management, and low relationship-building competence. Prior EI studies mainly focus on employee performance and behavior but this study extends the effect of EI in education and offers significant implications for hospitality and tourism educators and researchers (word count: 155). © 2022 ICHRIE.

Importance of emotional quotient and spiritual quotient on employee engagement in IT/ITES industries during COVID-19 pandemic

The COVID-19 pandemic was a worldwide emergency, seen unrivalled rapid growth and has affected the numerous business areas. It has obligated numerous organisations to roll out revolutionary vicissitudes to the work-environment just as to their work-force, which made uncommon disturbances to their employees both personally and professionally. Researchers state that with the help of emotional quotient (EQ) as a central component, organisational behaviour subtleties can be understood and addressed to enhance employee engagement (EE). On the other hand, spiritual quotient (SQ) reinforces human consolidative impression of completeness and has the ability to think beyond materialistic life, which thrusts individuals to spiritual path and furthermore assists them to adapt to agonising conditions of life. This study revealed that the EQ and SQ are important aspects in service industries like IT and ITES in enhancing the EE during pandemic times, and correlation analysis showed a positive relationship among them.

Understanding Hospitality and Tourism Students’ Emotional Intelligence Performance in the E-learning Environment: A Delphi Approach

The COVID 19 pandemic has forced educators and students to embrace e-learning. It has become urgent that educators expedite their efforts in establishing criteria to assess the overall effectiveness of e-learning, in which student emotional intelligence (EI) cultivation and development play an increasingly centric role. However, a survey of the current literature shows that EI in e-learning appears to have received little attention. This study was thus designed to help fill this research void. Specifically, it set out to understand typical hospitality and tourism students’ EI behaviors in the e-learning environment. To achieve this goal, this study applied a two-round Delphi approach. The findings show that in the e-learning environment, students commonly exhibit high self-awareness, low self-management, low social management, and low relationship-building competence. Prior EI studies mainly focus on employee performance and behavior but this study extends the effect of EI in education and offers significant implications for hospitality and tourism educators and researchers (word count: 155). © 2022 ICHRIE.

A Study on the Relationship between Online Learning and Emotional Quotient of College Students during the Period of Epidemic Prevention and Control

Background: The outbreak of the COVID-19 forced school education from offline to online, and then the effectiveness of online teaching has become a close concern of educators. According to the interview, college students were easy to be emotional instability during the time of online learning, which made their life rhythms disordered, academic performances declined as well as bad mood appeared frequently. Hence, this paper mainly discusses the relationship between online teaching and emotional quotient of college students during the period of epidemic prevention and control. Methods: Based on the interviews with college students, the questionnaire was designed by EIS, IRI-C and Teachers' personality test. We took the college students as Subjects of investigation, and collected 372 effective electronic questionnaires nationally. 12 invalid questionnaires were deleted,372 valid questionnaires remained, and the effective recovery rate was 96.88%. Factor analysis and Hierarchical regression were performed with SPSS 19.0 and Excel to test the correlation and moderating effect. Results: (1) There is a strong correlation between online learning and emotional quotient of college students during the period of epidemic prevention and control. The five main factors that affect the emotional quotient of college students are self-control ability, discernment, interpersonal relationship, self-motivation, teachers' character. (2) The influence of teachers' character on students' interpersonal relationship has an indirect effect on college students' emotional quotient. (3) Self-control ability, discernment, interpersonal relationship, self-motivation, teachers' character and the emotional quotient of college students are in good condition. College students have strong empathy, but low self-control ability. Conclusions: The emotional quotient of college students is affected by internal and external factors. Therefore, to improve the emotional quotient level of college students, we need to pay attention to not only internal factors, but also external factors. © 2021 IEEE.

Occupational stress and psychological wellbeing during COVID 19: Mediating role of positive psychological capital.

The COVID 19 pandemic has challenged the humankind's livelihood, physical health, mental health, employment, and economy. Lockdowns, quarantines, online teaching, and learning have become new normal. Negativities have been spread across the globe and society by the pandemic. The negative effects caused a confused mindset, fear, anxiety, stress, and other psychological complications amongst the people especially among the Health Care Workers (HCWs), children, elderly people, and Frontline Workers (FLWs). This research work examines the levels of Occupational Stress (OS), and psychological well-being (PWB) of HCWs and police personnel during the pandemic and the relationship between OS and PWB. Further, the study analyzed the role of Positive Psychological Capital (PPC) as a mediator and Emotional Quotient (EQ) as a moderator in the relationship between OS and PWB. Positive Psychological Capital (PPC) characteristics of the respondents such as having faith in one's ability, and performance, willingness to succeed or attain the goals framed, ability to bounce back from the hard times, and their optimism about the future have helped them to tackle the stress caused by the pandemic and to maintain a better state of psychological wellbeing in the fight against the pandemic.